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Products from bicycle manufacturer Gazelle are most often successfully repaired at Dutch Repair Cafés. Following at some distance with regard to successfulness are products from Miele and Philips. This is evident from the research report on one year of data collection via the RepairMonitor. The report has been drawn up in collaboration with the environmental organisation Natuur & Milieu.

In the RepairMonitor, the online tool of Repair Café International, twelve Dutch Repair Cafes kept track of the broken products they received in 2017. They noted what was wrong with them and whether the repairs were successful.

Repair knowledge
Repairs to Gazelle products were successful in 88 percent of the cases. With Miele and Philips products (mainly vacuum cleaners and coffee machines) that was 68 and 67 percent. Of the ten most common brands to be brought to the Repair Café, Samsung (mostly smartphones, tablets and laptops) scored the least, with a success rate of only 30 percent.

“These aren’t shocking results in themselves”, says Martine Postma from Repair Café International. “After all, bicycles are less complicated than smartphones. Volunteers also have more knowledge about repairing bicycles than they do about electronics repairs. In the latter area there’s still a lot to be gained.”

Information rarely available
In the RepairMonitor, repairers can also indicate whether they were able to find repair information when they searched for it. That information turns out to be rarely available. In only 16 percent of the cases where information was sought, were repair manuals or other tips actually found.

Repairing makes sense
The report regarding one year of data collection via the RepairMonitor also makes clear that repairing broken items is a sensible thing to do. At 65 percent, the average success rate in the Repair Café is fairly high. For electrical appliances it is slightly lower, but still stands at an average of 55 percent. And of the top ten most brought in products, only two (laptops and printers) had a success rate lower than 50 percent.

Most common products
In total, the twelve participating Repair Cafés noted 2,347 repairs in the monitor. The top ten of most common products is as follows:

Want to know more? Download the full research report (in Dutch) and/or the summary (in English).

This post has 4 comments

  1. It got me when you said that having the items repaired immediately will most probably be successful at least 65%. I will share this information with my sister so that she will be convinced to have her bike repaired as soon as possible. It has been broken because the gears are already rusting, so the damage was inevitable.

  2. It’s interesting that most Dutch Repair Cafes tend to have better repair rates. I actually tried to fix my bike myself, but make everything much worse. Because of that, I’ve been thinking I should see an expert. What qualities should one look for in a bike repair service?

    1. We suppose: the more experience the repairer has with bicycle repair, the more succesful he or she will be…

      1. We suppose: the more experience a repairer has with bicycle repair, the more succesful he or she will be…


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